OpenText Exstream is the industry’s leading Customer Communications Management (CCM) platform trusted by enterprises to generate personalised, compliant, and high-volume customer documents.
Whether your team already uses Exstream and needs expert-level support or you are exploring CCM for the first time, our services are designed to deliver reliability, scalability, and business impact. With deep hands-on experience and a product-first approach, we modernise document generation systems to reduce cost, accelerate output, and improve customer experience.
Every enterprise sends thousands, sometimes millions of documents each month. Bills, policies, statements, notices, letters, and contracts are not just transactional; they represent your organisation’s brand, accuracy, and compliance posture.
OpenText Exstream enables enterprises to:
But to achieve this, Exstream must be implemented, optimised, and maintained by experienced specialists. This is where Benevolence Technologies becomes your strategic partner.
For Organisations New to CCM — What Exstream Actually Does
If your organisation is exploring CCM for the first time, here’s a simple explanation:
Exstream automatically generates customer documents using templates and data from your business systems.
Instead of manually creating or editing documents across teams, Exstream centralizes everything and produces consistent, accurate outputs at scale.
Benefits include:
Turn Document Chaos Into Automated Clarity
If your team is still manually creating letters, policies, or statements in Word or PDFs, you’re losing valuable time — and risking errors.
Manual document creation may work at a small scale, but for growing enterprises, it quickly becomes a bottleneck.
It drains productivity, creates inconsistency, and exposes your business to compliance risks. At enterprise scale, manual document handling breaks down. You need something smarter, faster, and built to grow with your organisation.
OpenText Exstream enables businesses to auto-generate highly personalised documents at scale, whether it’s:
Bank Statements and Policy Documents
Onboarding & Renewal Letters
Billing Notices and Communication Updates
These can be delivered via Email, SMS, Web, Mobile, or Print — instantly and accurately.
OpenText Exstream transforms the way businesses create and deliver documents by automating the entire process — from data to design to delivery.
With Exstream, enterprises can instantly generate personalised, accurate, and compliant documents at scale, such as:
Customer Acknowledgements & Compliance Documents
Your communications can be sent out in the channels your customers prefer:
SMS
Web Portals
Mobile Apps
Print & PDF
Exstream ensures every document is accurate, branded, compliant, and delivered fast — no matter the volume.
The Outcome — Faster Processes, Better Accuracy, Happier Customers
We design and deploy Exstream solutions that fit your workflows perfectly.
Our services include:
From concept to deployment, we make document automation effortless.
Once Exstream is up and running, you’ll see:
Anywhere from 6–12 weeks, depending on template volume, integrations, and environments.
Yes — we specialise in Classic-to-Communications Enterprise migrations and modernization.
Yes, we integrate Exstream with SAP, Oracle, Salesforce, billing engines, Content Server, and e-signature platforms.
Innovating Digital Transformation through Content Generation, Secure Document Storage, Customer Communication Management, and Eco-Friendly Digital Optimization.
Built for speed, secured for compliance, designed for sustainability.
Benevolence Technologies Private Limited, 78, 3rd Floor, Karan Arcade, Patrika Nagar, Beside IBIS Hotel, Madhapur, Hitech City, Hyderabad, Telangana India.
